Fire safety work creates lasting value beyond compliance. We invest in local skills, reduce environmental impact, and strengthen the communities where housing associations operate. This is how we measure success.
Tenants and Residents
This section is here to help you understand the work taking place in your home and to answer any questions you may have. Our aim is to make the process clear, calm, and as stress free as possible.
What to Expect During Your Appointment
When our team visits your home, they will be carrying out important fire safety work such as installing or replacing a fire door or loft hatch. A trained Ark operative will visit at the agreed time. Most appointments take a few hours, depending on the work being completed.
When we arrive, we will introduce ourselves and show identification before starting any work. We will explain what we are doing and answer any questions you may have. Our team will protect your home by using dust sheets and taking care when moving tools and materials. Once the work is complete, we will clean the area and explain what has been done.
In most cases, no preparation is needed from you. We may ask that the area around the door or loft hatch is clear and that pets are kept in another room during the work, if possible. All Ark staff wear branded uniforms and carry official ID so you can feel confident about who is in your home. Please feel free to contact a member of our team 0333 023 0470.
Step by step guide to your visit
Not all visits will follow the exact same process, but to help you feel at ease, here is what a typical visit may look like:
One
Our team arrives at your home at the agreed time
Two
Identification is shown before entering
Three
Protective sheets are laid to keep your home clean
Four
The fire remedial work is completed
Five
All safety checks begin and are finalised
Six
The area is cleaned and left tidy
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A final check is carried out before we leave
Tenant and Resident PFP FAQs
Why is my fire door being replaced?
Fire doors help slow the spread of fire and smoke, protecting you and others in the building. Your door may be replaced to meet current safety standards or as part of a planned safety programme.
Do I need to be home?
Yes, someone over the age of 18 will usually need to be present to allow access. If this is difficult, please contact the resident liaison team to discuss options.
Will it be noisy?
There may be some noise during the installation, but we keep this to a minimum and complete the work as quickly as possible.
What if I have mobility issues?
Please let us know in advance. We can allow extra time and make reasonable adjustments to support your needs.
What if I have pets?
For safety, we may ask that pets are kept in another room while work is taking place.
Will my home be left secure?
Yes. Your home will never be left unsecured. All doors and hatches are fully fitted and checked before we leave.
Will there be any mess?
We use protective coverings and clean up once the work is complete. Your home will be left tidy.
What if I don’t understand something?
That is absolutely fine. Our team will explain everything clearly and in simple terms. You can ask questions at any time, or you can call a member of the team 0333 023 0470.
How long will it take?
Most appointments take a few hours, depending on the work required.
What happens if I miss my appointment?
If you miss a visit, please contact the resident liaison team and we will arrange a new appointment.
Your Safety and Comfort Come First
Our operatives are trained to work respectfully in occupied homes. We understand that inviting someone into your home can feel worrying, and we take that responsibility seriously.
We work carefully to reduce noise and disruption and always clean up at the end of each visit. We support vulnerable residents and anyone who may need extra help, and we are happy to discuss any concerns in advance.
Your privacy and belongings are always respected. Our team only works in agreed areas and will never enter your home without permission.
Missed Appointments and Rescheduling
If you need to change or cancel your appointment, please contact us as soon as possible 0333 023 0470.
If you miss a scheduled visit, do not worry. Simply get in touch and a new appointment will be arranged.
If you need extra support due to health, mobility, caring responsibilities, or urgent circumstances, please let us know so we can make suitable arrangements.
After Your Fire Remedial Work is Completed
Please do not tamper with any fire protection components installed. These actions can reduce their effectiveness.
Check occasionally that components, such as the fire door closes properly, and report any damage or concerns as soon as possible. Your installation is covered by a warranty. Any issues related to the work can be reported and addressed. Passive fire protection helps slow the spread of fire and smoke, giving people more time to escape safely.
Accessibility and Inclusivity
We are committed to making our information accessible to everyone.
Support options include large text, translated guides, easy read PDFs, clear language, and optional audio versions. If you need help accessing information in a different format, please contact us.
Contact Options
If you need help or have questions, you can contact the resident liaison team using the details provided in your appointment letter. You may also be able to contact us by phone or email.
If you need support with language or accessibility, please let us know so we can assist you.
Resident Feedback
We value your feedback. A short feedback form is available if you would like to share your experience or raise any concerns. Your comments help us improve our service and support your housing provider.
Ark in Numbers
Ark delivers fire safety works through structured, well-planned workflows tailored to occupied housing stock.
From initial planning to final handover, our approach prioritises safety, quality, resident experience, and clear communication. We work closely with housing association teams to align with programme objectives, manage access effectively, and minimise disruption to residents.
Dedicated contract management, experienced site teams, and resident liaison support ensure works are delivered efficiently, consistently, and respectfully.
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Sites across the UK
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Fire door related works
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Experienced engineers
Building safer communities for tomorrow
Responsible material selection
We prioritise materials that meet fire safety standards while minimising environmental impact. This includes choosing durable, compliant products that support long term building performance.
Waste management and reduction
Where suitable, we use low VOC products to help improve indoor air quality for residents. This supports healthier living environments without compromising on fire safety compliance.
Efficient logistics and site practices
We aim to reduce waste on site by careful planning and efficient use of materials. Wherever possible, we recycle and responsibly dispose of materials in line with environmental best practice.
Continuous review of environmental impact
Working With Leading Manufacturers
Accredited Passive Fire Protection Specialists
Ark holds relevant industry accreditations that demonstrate our competence, compliance, and commitment to quality.
These accreditations provide assurance that works are delivered safely, consistently, and in line with recognised standards.
Certificates are available to download within this portal.
Get in touch to see how we can help with your next project.
Leave your details and a member of the Ark Fire Protection team will be in touch shortly to discuss your passive fire protection requirements.